Return & Refund Policy
We stand behind our service with a comprehensive refund policy. Your satisfaction is our priority, and we make returns simple and hassle-free.
Our Refund Guarantee
Simple, transparent, and customer-friendly refund process
How to Request a Refund
Follow these simple steps to process your refund
Request Refund
Contact our support team or use the self-service option in your account
Verification
We verify your request and confirm eligibility within 24 hours
Processing
Refund is processed and sent to your original payment method
Confirmation
You receive confirmation and the refund appears in 3-5 business days
1. Refund Eligibility
We offer a 14-day money-back guarantee for all paid subscriptions. You are eligible for a full refund if:
- You request a refund within 14 days of your initial purchase
- You have not violated our Terms of Service
- Your account is in good standing
- You provide a valid reason for the refund request
Note: Free accounts are not eligible for refunds as no payment was made.
2. Refund Process
How to Request
You can request a refund through any of the following methods:
- Email us at refunds@resumerocket.com
- Use the "Request Refund" option in your account settings
- Contact our support team through live chat
- Call our customer service at +1 (555) 123-4567
Required Information
When requesting a refund, please provide:
- Your account email address
- Order/transaction ID
- Reason for refund request
- Date of purchase
3. Processing Timeline
Review Period
We will review your refund request within 24 hours of submission. Most requests are approved automatically if they meet our eligibility criteria.
Processing Time
Once approved, refunds are processed within 1-2 business days. The time it takes for the refund to appear in your account depends on your payment method:
- Credit/Debit Cards: 3-5 business days
- PayPal: 1-2 business days
- Bank Transfer: 5-7 business days
- Digital Wallets: 1-3 business days
4. Refund Amount
Full Refund
You will receive a 100% refund of the amount paid for your subscription. This includes:
- Monthly subscription fees
- Annual subscription fees (prorated if applicable)
- Any applicable taxes paid
Processing Fees
We absorb all processing fees associated with refunds. You will not be charged any additional fees for processing your refund.
5. Account Access After Refund
Once a refund is processed:
- Your paid subscription will be immediately cancelled
- You will lose access to premium features
- Your account will revert to the free plan
- You can download your data for 30 days after the refund
- You may re-subscribe at any time in the future
6. Exceptions and Special Cases
Non-Refundable Items
The following are not eligible for refunds:
- Requests made after the 14-day period
- Accounts terminated for Terms of Service violations
- Fraudulent or chargeback transactions
- Gift subscriptions (refund goes to original purchaser)
Partial Refunds
In exceptional circumstances, we may offer partial refunds for annual subscriptions based on unused time. These are evaluated on a case-by-case basis.
7. Dispute Resolution
If you're not satisfied with our refund decision:
- Contact our customer service manager for review
- Provide additional documentation if requested
- We will respond within 48 hours with a final decision
- All decisions are made in good faith and customer satisfaction
8. Chargebacks and Payment Disputes
Before initiating a chargeback with your bank or credit card company:
- Please contact us first to resolve the issue
- We can often resolve disputes faster than the chargeback process
- Chargebacks may result in account suspension
- We reserve the right to dispute illegitimate chargebacks
9. Changes to This Policy
We may update this refund policy from time to time. Changes will be posted on this page with an updated "Last modified" date. Continued use of our service after changes constitutes acceptance of the new policy.
10. Contact Information
For refund requests or questions about this policy, contact us:
Refund Email: refunds@resumerocket.com
Support Email: support@resumerocket.com
Phone: +1 (555) 123-4567
Address: 123 Innovation Drive, Suite 100, San Francisco, CA 94105
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM PST
Need Help with a Refund?
Our customer support team is here to help you with any refund questions or requests. We're committed to making the process as smooth as possible.